Verónica Ortega Gloc 2020

Todos los productos vendidos en este sitio web tienen garantías ofrecidas por los fabricantes de los mismos. En todos los casos en los que la garantía lo requiera, procederemos a la sustitución, devolución o descuento de los productos de acuerdo con los términos legales establecidos.
El usuario dispone de 15 días (desde la recepción del pedido) para devolver los productos. El usuario deberá enviar un correo electrónico a wineindustrymallorca@gmail.com indicando el motivo de la devolución. El usuario deberá enumerar los productos e indicar el número de referencia de cada uno de los artículos objeto de devolución. Si el usuario solicita el reembolso de un producto defectuoso y ya abierto, sólo se aceptará si contiene al menos el 80% de su contenido original.
Tras la recepción de los productos, Wine Industry realizará una inspección de los mismos y, en caso de estar satisfechos, procederemos al reembolso del importe correcto a través del mismo medio de pago utilizado para la compra original, en un plazo máximo de 15 días.
No aceptaremos ninguna devolución de productos que no estén en su embalaje original, a menos que hayan sufrido daños durante el transporte.
Si te han entregado un producto equivocado nos haremos cargo y pagaremos todos los posibles gastos de envío que se produzcan.

Delivery Policy

Deliveries are mainly focused to the island of Mallorca however, we can also send orders overseas (see below for further information).

All of our deliveries must be accepted by an adult. We will not leave your delivery with anyone under 18 years of age.

Deliveries within Mallorca will take a maximum of 36 hours, depending on the municipality (and any current restrictions). We will try to deliver as soon as possible in accordance with the customer.

For free delivery outside the urban areas of Palma, Molinar, Can Pastilla and Playa de Palma, the minimum order is 6 bottles.

Deliveries within Mallorca will be carried out from Monday to Friday no later than 8pm. On Saturdays, Sundays and Palma local festivities there won't be any deliveries unless this has been specifically agreed between us and the customer.

OVERSEAS DELIVERIES

If you live outside Mallorca and you would like us to send you some of our products, please contact us on wineindustrymallorca@gmail.com to get a delivery quote. The shipping costs on our website are estimates only. We will endeavour to find the best shipping quote for your location.

Shipping fees are based on delivery location, and the weight and size of the package. Some shipping companies offer better fees for orders of 12 bottles as opposed to 6 bottles. If this is the case, we will indicate the options available.

Whenever possible, we will also send you an email with tracking information so that you know when to expect your order.

If you are placing an order from outside the European Union please be aware that you may be charged customs duties and taxes. The amount payable will depend on the value of the transaction and the weight of the package.

We cannot be held responsible for wine damaged by a shipping company or as a result of inappropriate handling / storage by the customer, however we will make every reasonable effort to resolve any shipping issues.

FOR YOUR SAFETY DURING COVID-19

After accepting any delivery, please wipe down all packaging and wine bottles. After unpacking your order, please wash your hands.